Historical Journaling

What is Historical Journaling? In a previous post, we explained and defined email journaling.  While a regular journal works well for capturing messages from the moment you turn it on, what can be done to capture messages that have already … Read More

Mail Attender for Notes 8.1.38 Hotfix Release

The updates listed below were recently released in September 2012. If you should have any questions or inquiries while applying the new version to your email environment, feel free to contact Sherpa Support for assistance. Documents Performance degradation occurring when … Read More

Compliance Attender for Notes Hotfix Release

The updates listed below were recently released in September 2012. If you should have any questions or inquiries while applying the new version to your email environment, feel free to contact Sherpa Support for assistance. 8.1.14 Reduced logging at Summary level. With … Read More

The Importance of Early Case Assessment Software in the Age of ESI

Think about the past few years. Can you count – with the number of pennies in one hundred dollars – how many emails you’ve sent and received? How about the number of instant messages (IMs) you’ve exchanged? If you’ve been … Read More

Email Writing Best Practices: Creating Your Emails for Best Response

Many people use email on a daily basis and it’s believed to be one of the best communication tools we have available.  It allows us to connect with others at their convenience, ask questions and be able to document the … Read More

AdminDev 2012

The AdminDev conference was held this year in lovely Arlington, VA just minutes from downtown Washington, DC. While on site, Sherpa Software had the pleasure of hearing from current customers and speaking with those interested in the latest version of … Read More