Slide SUPPORT Our Customer Success Team offers hands-on support for your Sherpa solution, at any point in the journey.

ALTITUDE SUPPORT

Phone: 412-206-0019

View our Online Portal

OTHER PRODUCTS

INCLUDING: Discovery Attender & Mail Attender
Toll Free: 800-255-5155
Direct: 412-206-0016
Email: tech-support@sherpasoftware.com

Via our Online Portal

GENERAL & SALES INQUIRIES

Email: info@sherpasoftware.com

Phone: 1-800-255-5155

SERVICE

Sherpa Software is all about offering unapparelled service. To get the most out of your Sherpa solutions, rely of our Customer Success team members who offer hands-on support at any point in your journey.

  • Set up training sessions for onboarding or ongoing needs, tailored to your organization and business needs.
  • Schedule optimization and readiness checks to ensure your company is adhering to compliance standards, rules and regulations.
  • Request ongoing monitoring by the Sherpa Support Team, including data security alerts of critical issues.

SERVICE PACKAGES

New Customer Onboarding:

This is ideal for all new Sherpa AltitudeĀ® customers. We recognize that experience, setup and onboarding needs vary. Your Sherpa Software representation will work with you to ensure you get the most out of your product adoption time. This service package includes:

  • Account provisioning and configuration
  • Agent installation
  • Web Editor and desktop Workflow Editor training
  • Service and review training (eDiscovery)
  • Customer support portal walk-through

Managed Services:

Ideal for customers looking to save internal time and resources. Get the most out of your Sherpa Altitude investment with hands-on consultation, implementation and ongoing system monitoring. This package includes:

  • Account provisioning, configuration and agent(s) implementation
  • 12-month subscription of Sherpa Altitude
  • If requested, customer training on Altitudeā€™s Web Editor and desktop Workflow Editor

The following are the ongoing Sherpa Software responsibilities related to the Managed Services package:

    • Workflow and policy creation and execution
    • Ongoing system monitoring for policy performance, errors and unprocessed data targets
    • Reconcile and provide policy analysis reports
    • Investigate machines not processed and remediate the machines that encounter issue


CONTACT US FOR PRICING